H&M is considering charging fees for online returns as the number of refunds rise by 30%.
If a customer returns a product that was bought online in-store, there is no fee.
H&M is being affected by rising costs in sourcing, manufacturing and shipping.
Charging a fee for online returns is H&M’s first cost-saving exercise, not one to drive sustainability or reduce CO2 emissions.
The retailer’s current online returns policy states “H&M will refund most items, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached”.